|Attorney General's Office|
Consumer Protection Division
44 North Potomac Street, Suite 104
State Legislature created the Consumer Protection Division to protect Maryland residents from unfair or deceptive business practices in dealings with stores, telemarketers, car dealers, repair facilities, new home developers, and any other business that sells or rents consumer goods, realty, credit, or services. They offer 3 types of dispute resolution: 1) mediation which is initiated at the request of the consumer to attempt to negotiate a mutually agreed upon resolution; 2) Health Education and Advocacy Unit assists in resolving billing and claims disputes with hospitals, doctors, insurance companies, etc.; also attempts to negotiate refunds for medical equipment that is defective or never delivered, or seeks repairs for medical equipment and other health care products; 3) arbitration is free, binding, and designed to resolve disputes quickly. Consumer Protection Division also responds to inquiries including the complaint history of any business; whether a health club, weight loss center, or martial arts school is registered with the state as required by law; and provides educational publications on related topics.
|Better Business Bureau of Greater Maryland|
502 South Sharp Street, Suite 1200
Headquartered in Baltimore, BBB of Greater Maryland is a non-profit organization that was established in 1922. It serves 18 Maryland counties and Baltimore City. BBB's mission is to be the leader in advancing marketplace trust. In 2010, BBB provided over 1,302,000 Business Reviews and handled over 12,500 marketplace disputes and denounced substandard marketplace behavior. BBB is supported by Accredited Businesses that have passed a comprehensive review, met BBB's Standards for Trust and agreed to the organization's Code of Business Practices governing sound advertising, selling and customer service practices that enhance customer trust and confidence in business.
|Frederick Community Action Agency|
121 South Market Street
See index for a complete listing of Frederick Community Action Agency programs.
|Homebuyer Education Classes|
Frederick Community Action Agency
The FCAA offers Homebuyer Education Classes on a regular basis to assist first-time homebuyers that are working to purchase their own home or to better understand the process of obtaining a mortgage. Families that graduate from the Homebuyer Education Program often benefit from follow-up counseling on an individual basis with an FCAA Housing Counselor. Families and adults in need of housing counseling for first-time homebuyers are eligible for these classes.
|Housing Counseling Services|
Frederick Community Action Agency
The FCAA is a HUD-Approved Housing Counseling Agency and provides pre-purchase, default, reverse mortgage, and rental housing counseling for renters, homeowners and first-time homebuyers. Families and adults in need of housing counseling services such as mortgage default counseling, reverse mortgage counseling, or first-time homebuyer education are eligible for these services.
|Frederick County Human Relations Department (HRD)|
520 North Market Street, 3rd Floor
A County Government agency that investigates allegations of unlawful discriminatory treatment in the areas of housing, employment, and public accommodations, based on age, race, sex (gender only), religion, national origin, marital status, physical and mental disability, familial status, and source of income. All inquiries to the HRD are free and confidential. The HRD's hours of operation are Monday-Friday, 8:00a.m.-4:00p.m. Appointments during non-business hours can be arranged upon request.
|Frederick County Medical Society|
P.O. Box 1094
The Frederick County Medical Society has been in existence since 1847. Its mission remains the same as stated some 160+ years ago: to provide oversight of physician performance in the practice of medicine, involvement in medical education by providing teaching and learning opportunities for local physicians, and the advancement of science by contributions to medical literature. (See complete description of services under the heading "Medical/Health Care and Wellness.")
|Maryland State Department of Education Office of Child Care Region XII - Frederick County|
5303 Spectrum Drive
Offers licensing and registering of child care facilities; monitoring of child care facilities for compliance with state child care regulations; investigation of complaints involving illegal child care and maltreatment of children in child care facilities; training for providers; orientation for interested applicants and perspective providers; and on-going technical assistance for providers.
|Mental Health Management Agency of Frederick County, Inc.|
22 South Market Street, Suite 8, Floor 2F
MHMA manages the various components of the Public Mental Health System in Frederick County. These services are available to individuals who receive or are financially eligible for Medicaid, and to individuals to whom - because of their medical and financial need - the cost of mental health services is subsidized, in whole or in part, by State or local funds.
MHMA is responsible for managing and monitoring the provision of mental health services to the current eligible populations of children, adolescents, and adults with mental illness. MHMA manages $13 million in public funds for direct services handled by private providers, as follows: outpatient services, inpatient services, psychiatric rehabilitation programs, residential rehabilitation programs, crisis services, case management, mobile treatment services, respite services, and supported employment. MHMA assures consumer access and consumer rights; assesses Frederick County's mental health service needs and plans the implementation of a system that meets those needs; oversees fiscal accountability including the approval of claims and payments; assists with resolution of complaints, grievances, and appeals; evaluates and monitors progress; measures outcomes and quality of care and increases public awareness; and reduces the stigma toward mental illness. MHMA does not provide direct care, but can refer to providers.
|Patient Advocate Foundation|
421 Butler Farm Road
Patient Advocate Foundation offers assistance to patients with specific issues they are facing with their insurer, employer, and/or creditor regarding insurance, job retention, and/or debt crisis matters relative to their diagnosis of life threatening or debilitating diseases. Their professional case managers and attorneys specialize in mediation, negotiation, and arbitration to advocate on behalf of patients experiencing issues with access to care, job retention, and debt crisis due to their illness.
|University of Maryland Extension Frederick County|
330 Montevue Lane
The mission of the University of Maryland Extension (UME) is to contribute to the wellbeing of Maryland residents by increasing economic prosperity, improving environmental quality, and enhancing quality of life. UME provides research-based practical information to the challenges of American families. Through programs, workshops, publications, the media, and other activities, current information is delivered to people where they live and work. In addition to the local faculty and staff, they have access to regional and university specialists and the Home & Garden Information Center which also provides valuable services both directly and indirectly to our citizens. Nominal fee for some programs.
UME provides programs in areas vital to the quality of life in Frederick County including Agriculture and Natural Resources (including alternative farming and small farm education); Dairy Science (including Milkers' Schools and Pasture Walks); Nutrient Management (including PSNT); Family and Consumer Science (Health, Food, Nutrition, Healthy Homes, and Personal Finance); Home Horticulture (including home & garden, pests, lawn and Master Gardener program); and 4-H and Youth Development (including clubs, after-school programs and camps)
|Last updated 09/30/2011|