Frederick Community College Facilities Master Plan Chapter 2 Environmental Scan 2-41 May, 2023 pharmaceutical drugs and cosmetics.117 These interventions have expanded to meet the economic needs of the poor, the old, the disabled, and to protect the environment. The Employment Act of 1946 stated that maximum employment, production, and purchasing power was to be the policy of the federal government. In 1981, United States Secretary of Commerce, Malcolm Baldridge helped to reform American Anti-trust laws, increase access to the Soviet market by U.S. companies, negotiated technology transfers with India and China, and led the United States’ efforts to pass the Export Trading Company Act of 1982. His impact on the world of business has been both nationally and globally such that his principles are the benchmarks for business quality and prosperity. He advocated that quality was excellence in everything we think, say, and do, continuous improvement and innovation to be the best we can be and the best of the best. His impact on business focused on managerial excellence and efficiency led to the creation of the Malcolm Baldridge National Quality Improvement Act of 1987 and the Malcolm Baldridge National Quality Award.118 The Baldridge assessment criteria for performance excellence remains relevant today:119 • Leadership – examines how senior executives lead the organization and how the organization handles its responsibilities to the public and to the environment in which it is inserted. 117 Ibid.; Growth of Government Intervention 118 https://post.edu/academics/the-malcolm-baldrigeschool-of-business/malcom-baldridge-bio-2/ • Strategy – examines how an organization sets strategic directions and how it determines key plans of action. • Customers – examines how an organization determines requirements and expectations of customers and markets, how it builds relations with customers, and how it acquires, satisfies and retains customers. • Measurement, analysis and knowledge management – examines management, effective use, analysis and enhancement of data and information to provide support for key processes at the organization and for the organization’s performance management system. • Workforce – examines how an organization allows its workforce to develop their full potential and how the workforce is aligned with the organization’s objectives. • Operations – examines aspects of how key production/delivery and support processes are designed, managed and enhanced. • Results – examines an organization’s performance and improvement in its main business areas: customer satisfaction, financial and market performance, human resources, performance of suppliers and partners, operational performance, governance and social responsibility. This category also looks at an organization’s performance in relation to its competitors. COMPETENCY MODELING The role, relationship, responsibility of education, employee and employer, and the economy is not static. It is interrelated and ever 119 https://blog.softexpert.com/en/malcolm-baldrigecriteria-excellence/
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